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counselling and support page

Counselling and Support Service

support phoneOur Counselling and Support service is available to all patients and their families. Our renal Counsellors can be contacted by calling 01420 541424 or via email at This email address is being protected from spambots. You need JavaScript enabled to view it.

The BKPA Counselling and Support Service is now in its 4th year and judging by the increasing number of callers, the service continues to offer much needed help and support to patients and their friends and families.

In the last two months alone over 50 new callers have rung in, both for one-off and ongoing support. Whether worried about dialysis options, transplantation or simply managing everyday life, BKPA's Renal Counsellors are able to listen and offer help and support to those who have no counselling services in their local kidney unit.

The service is available Monday to Thursday, gives patients and relatives the chance to talk to a trained counsellor about personal issues that are related to kidney disease. The service is free and can be accessed by any patients.

What our callers said about the benefits of the Counselling Service

  • Getting the information I asked for
  • Someone to listen Answering my questions, the ones the doctors keep ignoring
  • Information about benefits and assessments for fitness to work
  • Someone to talk to who's been through a similar experience
  • Relief from anxiety, someone to talk to
  • Translating medical words into normal language
  • Someone to share personal feelings with. Who accepts me

This service cannot provide crisis support. If you need this, here are some useful contacts:

Jacquie Fraser - Accredited Counsellor

"It may be that someone just has a single question regarding their treatment, diet, transport or benefits, for example, and I may be able to help signpost them in the right direction. Or, I may work with a patient over a number of weeks and even months to address more deep-rooted issues such as anxiety and fear of treatment, bereavement and loss and issues surrounding relationships at home and in the hospital."


Read Jacquie's biog >

Sharon Jemoth – Renal Counsellor

"Through my own experiences of the multiple impacts of chronic health can have on daily life, I always wanted to be involved in the care and support of others facing these challenges. Since becoming a qualified counsellor, it was a natural career choice to specialise in this area and I feel it is both a privilege and honour to work with individuals, their families and carers affected by the effects of living with long term chronic health problems and I work with each individual according to their needs."


Read Sharon's biog >


BKPA has an excellent team of Advocates across the UK, all trained to offer friendly and helpful advice to kidney patients locally. Our Advocates can help with queries over, for example, benefits, treatment choices and patient transport.

Find out more >


support phoneYou can contact our renal counsellor / support worker by calling:

01420 541424


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We’ve got lots of helpful leaflets about diagnosis, treatment and life with kidney disease.